9.  Our refunds policy

9.1  When you return a Product to us:

9.1.1  because you have cancelled the Contract between us within the fourteen-day cooling-off period (see clause 5.1 above), we will process the refund due to you as soon as possible and, in any case, within 14 days of the day you have given notice of your cancellation, provided the goods have been returned us in the same condition as delivery. In this case, we will refund the price of the Product less 30% of the full price. This full price excludes the cost of sending the item to you or cost of the installation if installation service is taken. Cost of sending and/or cost of installation will not be refunded. Also, you will be responsible for the cost of returning the item to us. We recommend that all items are returned via a recorded delivery method, as we will not be liable for any damage or loss whilst in transit. Alternatively you may drop the item to our store in person;

9.1.2  for any other reason (for instance, because you have notified us in accordance with clause 21 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and if you are entitled, we will notify you of our intentions to either repair or replace via e-mail within a reasonable period of time. We will usually process your repair, replacement as soon as possible and, in any case, within 30 days of receiving the defective Product. If you are entitled to a repair or replacement of a defective Product we will not charge you for redelivery of the repaired or replaced Product.

9.1.3  You may drop the defective item to our store in person.

9.2  No non-faulty returns will not be accepted for electronic software downloads or activation usernames and passwords unless you inform us within 7 working days of receipt of the item and it can be proven that the license Key or activation accounts or any account has not been viewed/used or logged in to watch any subscription channels. For faulty product, returns will only be accepted if the product itself is deemed to be defective by the manufacturer in accordance with the End-User License Agreement or it can be proven that the License Key or activation accounts has not been exposed. iElectronic will replace any damaged or non-conforming Software Product Key upon receipt of the manufacturers confirmation that the item is faulty.

9.3  Any usernames/password given is checked and confirmed working, however it is buyers responsibility to make sure the account is working within 14 days of details being e-mailed to the buyer.

9.4  Refunds of any money received from you will be made using the same payment method originally used by you to pay for your purchase and paid back into the same account. We may refund the amount in cash or to a different account only with the proof of ID, address and bank statement showing the payment made. We may refund it to the account given only if we see any security concerns.

9.5  To return a Product for any other reason, see our Returns Policy